customer expectation management

WISH LIST

Sometimes you just have to ask… If this blog has helped your business or your career, why not give back? Pay it forward. Help me keep it going.

Here’s what I need:

• Consulting gigs and new accounts. Paying clients make this blog possible.

• I.T. help. I need a webmaster/developer/web marketing know-it-all.

• Ideas for future posts… Brands you love. Books you’ve read. Products you use & recommend.

• Speaking engagements. If you have a business group that would like to learn more about branding, call me.

• Books and magazine subscriptions. Inspiration of any kind.

• Inspiring experiences that involve great brands. Like a CMH heli skiing trip or a Ritz Carlton golf trip.

Books worth reading: Disruption by Jean Marie Dru

Pursuit of Wow! by Tom Peters

Corporate Religion by Jasper Kunde

Jump Start Your Business Brain by Doug Hall

Brand Simple by Allen Adamson & Martin Sorrell

Let My People Go Surfing by Yvonne Chouinard