I know this post is a little old but I thought I comment anyway. Because I love Porter and flying! The first time I travelled with Porter to NYC I thought I had stepped into a lounge area for first class. Their customer service is impeccable – the passenger next to me spilled her tomato juice everywhere. Including me. Less than a few seconds later the flight attendant jumped in front of my face with a Tide-to-Go spot remover.

On a larger scale, Virgin America is right up there in my opinion. They have innovative amenities that would take Porter years to reach; however, there is one thing Porter understands better. Flying doesn’t start up in the air, it starts on the ground. In any case these two brands are astronomically different. I hope Porter grows with time because it really is a universal brand when it comes to the experience. The person who spilled her tomato juice was a retired dean, while I was an aspiring consultant. And we both agreed, Porter rocked. Heck, even the Queen of England used Porter to tour certain parts of Canada. There is so much to be learned from Porter. With time, they would be a great case study for businesses who’ve lost faith in a more “refined way of flying.”

Having flown Porter numerous times, I can confirm that the brand promise is delivered at every touchpoint. The whole experience feels much more civilized than what passes for air travel today