Comments on: State Farm is Where??? A customer service disaster. http://www.brandinsightblog.com/2008/08/12/state-farm-is-where/ Tagline about this blog .... Sun, 29 Jan 2012 19:44:43 +0000 hourly 1 http://wordpress.org/?v=3.3.1 By: Rachel http://www.brandinsightblog.com/2008/08/12/state-farm-is-where/comment-page-1/#comment-1040 Rachel Sat, 14 Jan 2012 06:17:06 +0000 http://brandinsightblog.wordpress.com/?p=49#comment-1040 Interesting. You're right, those commercials must just disappear into the back of the mind. Interesting. You’re right, those commercials must just disappear into the back of the mind.

]]> By: EAC http://www.brandinsightblog.com/2008/08/12/state-farm-is-where/comment-page-1/#comment-1033 EAC Thu, 12 Jan 2012 03:48:48 +0000 http://brandinsightblog.wordpress.com/?p=49#comment-1033 I was in Statefarm for 11 years but because of huge increase of premium, I decided to shop around but I was asked by my new insurance company to provide the letter of experience stating Im no fault to the accident. I asked my local statefarm agent to provide me the letter but they told me that they do not provide letter of experience not unless im moving to the other province. I asked my agent to show me in company policy or in any of their memos that can convince me that the word been told was authentic but they cannot show me anything instead she called thru phone somebody to find out that the policy is under process( I feel its a joke and stupid answer), The office manage said the same thing when I asked for it. I called the State farm main office in illinois to provide me a letter of experience and I got it the following day. THIS IS BULLSHIT I was in Statefarm for 11 years but because of huge increase of premium, I decided to shop around but I was asked by my new insurance company to provide the letter of experience stating Im no fault to the accident. I asked my local statefarm agent to provide me the letter but they told me that they do not provide letter of experience not unless im moving to the other province. I asked my agent to show me in company policy or in any of their memos that can convince me that the word been told was authentic but they cannot show me anything instead she called thru phone somebody to find out that the policy is under process( I feel its a joke and stupid answer), The office manage said the same thing when I asked for it.
I called the State farm main office in illinois to provide me a letter of experience and I got it the following day. THIS IS BULLSHIT

]]> By: derek dangelo http://www.brandinsightblog.com/2008/08/12/state-farm-is-where/comment-page-1/#comment-970 derek dangelo Sat, 26 Nov 2011 20:16:33 +0000 http://brandinsightblog.wordpress.com/?p=49#comment-970 i have been in the autobody repair business for over 30 years and have dealt with state farm many many times. they at one time were the best at handling claims and now the are the absolut worst. i have a claim the other day that took over 3 weeks for the adjuster to come look at, when i asked him that according to the pa appraiser act they only had 3 days to contact the owner he said i know and so does state farm but they dont care, sue them if you like. what an attitude! state farm ins. stinks!!!!! i have been in the autobody repair business for over 30 years and have dealt with state farm many many times. they at one time were the best at handling claims and now the are the absolut worst. i have a claim the other day that took over 3 weeks for the adjuster to come look at, when i asked him that according to the pa appraiser act they only had 3 days to contact the owner he said i know and so does state farm but they dont care, sue them if you like. what an attitude! state farm ins. stinks!!!!!

]]> By: Al Mahany http://www.brandinsightblog.com/2008/08/12/state-farm-is-where/comment-page-1/#comment-888 Al Mahany Tue, 06 Sep 2011 21:22:26 +0000 http://brandinsightblog.wordpress.com/?p=49#comment-888 Like a bad neighbor, State Farm is hiding. I sustained a minor loss on my vehicle from Hurricane Irene. So where was State Farm after 25 years of loyalty to them? Well they might have been someone else's good neighbor, but they sure as hell are not mine. I reported the claim the moment they opened, Monday morning, 9 AM, one day after the loss. I was told someone will get back to you by Tuesday. Tuesday came and nobody got back to me. So I called them. Oh, someone will get back to you by Thursday. Thursday came, and my "neighbor" was nowhere to be found. So I called them again. Now their pathetic tune is that someone will get back to me "as soon as possible". I pressed them for a specific date, but to no avail. It is now 9 days after the storm. State Farm refuses to let my body shop touch the car until they see it and further refuse to see it. All I get out of them is one pathetic excuse after another as to why they can't give me what I paid for. All the while, I have a broken sunroof, covered with plastic, leaving my car vulnerable to leaks and break ins. State Farm is the worst insurance company in the world, bar none. I will be switching to Geico as soon as this claim is resolved. I have already filed a complaint with the Department of Insurance, and a lawsuit is my next step. DO NOT USE STATE FARM FOR ANYTHING! Like a bad neighbor, State Farm is hiding.

I sustained a minor loss on my vehicle from Hurricane Irene. So where was State Farm after 25 years of loyalty to them? Well they might have been someone else’s good neighbor, but they sure as hell are not mine.

I reported the claim the moment they opened, Monday morning, 9 AM, one day after the loss. I was told someone will get back to you by Tuesday.

Tuesday came and nobody got back to me. So I called them.

Oh, someone will get back to you by Thursday.

Thursday came, and my “neighbor” was nowhere to be found. So I called them again. Now their pathetic tune is that someone will get back to me “as soon as possible”. I pressed them for a specific date, but to no avail.

It is now 9 days after the storm. State Farm refuses to let my body shop touch the car until they see it and further refuse to see it. All I get out of them is one pathetic excuse after another as to why they can’t give me what I paid for. All the while, I have a broken sunroof, covered with plastic, leaving my car vulnerable to leaks and break ins.

State Farm is the worst insurance company in the world, bar none. I will be switching to Geico as soon as this claim is resolved. I have already filed a complaint with the Department of Insurance, and a lawsuit is my next step.

DO NOT USE STATE FARM FOR ANYTHING!

]]> By: robert gill http://www.brandinsightblog.com/2008/08/12/state-farm-is-where/comment-page-1/#comment-715 robert gill Tue, 12 Apr 2011 19:13:18 +0000 http://brandinsightblog.wordpress.com/?p=49#comment-715 State Farm is an irresponsible reckless company. They did not pay my claim for property damage and Med claims promptly and in full. I died twice during surgery as a result of an auto accident and had over 400K in medical bills. They also did not pay their uninsured or underinsure insurance policy amount promptly. Our local agent is Al Bowler in Eagle River Alaska. We cancelled 4 policies and our neighbors are doing likewise. If you are 55 or over Hartford or other insurers have a much higher consumer rating . State Farm is among the bottom. There is a good reason why State Farm has so many complaints with the BBB. State Farm is an irresponsible reckless company. They did not pay my claim for property damage and Med claims promptly and in full. I died twice during surgery as a result of an auto accident and had over 400K in medical bills. They also did not pay their uninsured or underinsure insurance policy amount promptly. Our local agent is Al Bowler in Eagle River Alaska. We cancelled 4 policies and our neighbors are doing likewise. If you are 55 or over Hartford or other insurers have a much higher consumer rating . State Farm is among the bottom. There is a good reason why State Farm has so many complaints with the BBB.

]]> By: rick holsbeke http://www.brandinsightblog.com/2008/08/12/state-farm-is-where/comment-page-1/#comment-689 rick holsbeke Wed, 23 Feb 2011 17:54:31 +0000 http://brandinsightblog.wordpress.com/?p=49#comment-689 well, i had state farm for 20 some years. recently i had a escrow shortage due to a hike in the insurance on the home. i paid the shortage and decided to call state farm. they suggested i could get a repital company to inspect my home. maybe get some money back from state farm . well, the repot on the house did not give me too many credits. next thing i know ,state farm is saying i'm paying too much on the house and they are suggesting they find another company for me. uh!!!!! well, i had state farm for 20 some years. recently i had a escrow shortage due to a hike in the insurance on the home. i paid the shortage and decided to call state farm. they suggested i could get a repital company to inspect my home. maybe get some money back from state farm . well, the repot on the house did not give me too many credits. next thing i know ,state farm is saying i’m paying too much on the house and they are suggesting they find another company for me. uh!!!!!

]]> By: John Dombroski http://www.brandinsightblog.com/2008/08/12/state-farm-is-where/comment-page-1/#comment-634 John Dombroski Thu, 23 Dec 2010 02:56:11 +0000 http://brandinsightblog.wordpress.com/?p=49#comment-634 I agree with the ariticle,there is a disconnect between the salesman and the claims department. I was involved in an accident where State Farms client rear ended me and push me into the car in front. I had a State Farm mobile claim inspector come out to the house to provide and estimate. He only focused on the cosmetic damage, nothing under the hood and didn't recommend to State Farm that they provide a rental until the damaged was fixed. The sad part of the story is when I took the vechicle in for a second and third estimate, both places where suprised that I was still driving the vehicle due to safety concerns. Lucky, the third estimate was an State Farm prefered autobody shop and they where able to pursude State Farm to provide a rental. The moral of the story is, if you have the time take the vehicle in for your own 1st and 2nd estimate. The State Farm claims agent either is not competent or is trying to save money for State Farm. Last word, State Farm has lost any chance of me switching to State Farm. I wouldn't want myself or someone making a claim against me treated this way. I guess their slogan needs to change ... I agree with the ariticle,there is a disconnect between the salesman and the claims department. I was involved in an accident where State Farms client rear ended me and push me into the car in front. I had a State Farm mobile claim inspector come out to the house to provide and estimate. He only focused on the cosmetic damage, nothing under the hood and didn’t recommend to State Farm that they provide a rental until the damaged was fixed. The sad part of the story is when I took the vechicle in for a second and third estimate, both places where suprised that I was still driving the vehicle due to safety concerns. Lucky, the third estimate was an State Farm prefered autobody shop and they where able to pursude State Farm to provide a rental. The moral of the story is, if you have the time take the vehicle in for your own 1st and 2nd estimate. The State Farm claims agent either is not competent or is trying to save money for State Farm. Last word, State Farm has lost any chance of me switching to State Farm. I wouldn’t want myself or someone making a claim against me treated this way. I guess their slogan needs to change …

]]> By: SF Customer? http://www.brandinsightblog.com/2008/08/12/state-farm-is-where/comment-page-1/#comment-628 SF Customer? Mon, 01 Nov 2010 02:54:56 +0000 http://brandinsightblog.wordpress.com/?p=49#comment-628 I have been insured by State Farm for over 10 years, my husband for over 20. Neither one of us had ever gotten into an accident or gotten a ticket, until a few years ago. We both got into little "fender benders." I was involved in a very minor "no-fault" accident. and my husband accidentally backed into a 2-foot tall pole in a parking lot (that he didn't know was there when he was backing up). I would say that both repairs totaled less than $1200. State Farm payed them both out relatively quickly and we were happy.... Until we got a letter in the mail from State Farm that they were going to drop us as customers because we were too much of a liability. After 30+ collective years of perfect driving, and never a late payment, we were now being told that we were a liability!! So much for being a "Good Neighbor!" We called our agent, and he told us that it was not his decision - it was "corporates" decision, and there was nothing he could do about it. We were so upset. After several weeks of yelling and screaming, our agent finally moved our cars into our house policy so they would still be covered, but the premiums went up so much that we could hardly afford it. Like everyone else has said, State Farm has gotten too big to be a Good Neighbor. All they care about is their money! I have been insured by State Farm for over 10 years, my husband for over 20. Neither one of us had ever gotten into an accident or gotten a ticket, until a few years ago. We both got into little “fender benders.” I was involved in a very minor “no-fault” accident. and my husband accidentally backed into a 2-foot tall pole in a parking lot (that he didn’t know was there when he was backing up). I would say that both repairs totaled less than $1200. State Farm payed them both out relatively quickly and we were happy…. Until we got a letter in the mail from State Farm that they were going to drop us as customers because we were too much of a liability. After 30+ collective years of perfect driving, and never a late payment, we were now being told that we were a liability!! So much for being a “Good Neighbor!” We called our agent, and he told us that it was not his decision – it was “corporates” decision, and there was nothing he could do about it. We were so upset. After several weeks of yelling and screaming, our agent finally moved our cars into our house policy so they would still be covered, but the premiums went up so much that we could hardly afford it. Like everyone else has said, State Farm has gotten too big to be a Good Neighbor. All they care about is their money!

]]> By: Roman http://www.brandinsightblog.com/2008/08/12/state-farm-is-where/comment-page-1/#comment-621 Roman Wed, 08 Sep 2010 20:26:08 +0000 http://brandinsightblog.wordpress.com/?p=49#comment-621 Well let me say first that State Farm commercials are over the top and not reality when looking for the right company…After 8 months of not haveing them insure my rover .I recive a bill for a hospitailization fee ,,good thing I dont use the card that they take the money from so I had a zero balance.Which is now overdrawn thanks to State Farm. If I had money on my card I most likely would have overlooked it and they would have gotten away with FRAUD… Like A Good Neighbor State Farm Is SNEEKY… You Decide.,,Watch your bank statements. !!! Roman Well let me say first that State Farm commercials are over the top and not reality when looking for the right company…After 8 months of not haveing them insure my rover .I recive a bill for a hospitailization fee ,,good thing I dont use the card that they take the money from so I had a zero balance.Which is now overdrawn thanks to State Farm. If I had money on my card I most likely would have overlooked it and they would have gotten away with FRAUD…

Like A Good Neighbor State Farm Is SNEEKY…

You Decide.,,Watch your bank statements. !!!

Roman

]]> By: Randy http://www.brandinsightblog.com/2008/08/12/state-farm-is-where/comment-page-1/#comment-620 Randy Fri, 03 Sep 2010 04:12:04 +0000 http://brandinsightblog.wordpress.com/?p=49#comment-620 I was a State Farm customer since I started driving- over 30 years. When I really needed them, they were not there. A couple years ago I remarried, and in the process of insuring my wife and her daughter with State Farm, the billing got all screwed up. A few months later, my wife had an accident that totaled her car. Fortunately she was ok, but when we called our agent’s office, there was “nothing they could do” because the policy had lapsed a couple months before due to non-payment on that particular car. I tried to explain the billing had gotten screwed up, but they took the “high road” and claimed I hadn’t paid the policy. I asked why they hadn’t called me or something, and their only response was that a notice had been sent. I never got that notice, or I would have paid it. So, after 30 years of never missing a premium, and due to their office screw-up we ended up paying for my wife’s car and are being sued for damages to someone else’s car as well. Thanks a lot, Good Neighbor. I was a State Farm customer since I started driving- over 30 years. When I really needed them, they were not there. A couple years ago I remarried, and in the process of insuring my wife and her daughter with State Farm, the billing got all screwed up. A few months later, my wife had an accident that totaled her car. Fortunately she was ok, but when we called our agent’s office, there was “nothing they could do” because the policy had lapsed a couple months before due to non-payment on that particular car. I tried to explain the billing had gotten screwed up, but they took the “high road” and claimed I hadn’t paid the policy. I asked why they hadn’t called me or something, and their only response was that a notice had been sent. I never got that notice, or I would have paid it. So, after 30 years of never missing a premium, and due to their office screw-up we ended up paying for my wife’s car and are being sued for damages to someone else’s car as well. Thanks a lot, Good Neighbor.

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